Hey, Taki here. I hope you’re doing really, really well.
In this blog post, I want to explain or answer the question that I got from a client called Shaun earlier this morning.
Shaun was actually on a webinar that I run each week with our clients.
It’s called The Weekly Sherp.
While we were in the call, he asked a very interesting question:
“How do you run a group coaching call?”
Well, I want you to think about two things.
I want you to think about content and context.
One of the things that I do that I help my clients with is how to run group coaching calls that are really useful; not just for the person that you’re serving at the moment, but for the whole group.
So, if you think about ‘What is a group coaching call?’…
At its simplest, it’s a coaching call with you done in a group.
Often, it’s in the shape of a Q&A.
In other words, people ask you questions, you answer them.
And so, the danger is that the way most people run a group coaching call is that it’s not really group coaching at all.
It’s 1:1 coaching with a Q. Right?
So, I help you for a bit, and while I’m helping you, everyone else waits.
And when I’m helping somebody else, you’ve got to wait.
That’s really boring, and that’s not group coaching.
It’s pretty limited.
It’s just group coaching in a Q; and your job is to get through people as quickly as you can.
And frankly, it’s a waste of their time.
It actually robs people of the opportunity to get value from the coaching you do with the one while they’re part of the many. Does that make sense?
Anyway, let’s talk about the group coaching. There are 2 parts. There’s the content and then there’s the context.
I’m going to give you a quickie on content, and then we’re going to go deep into context.
The Weekly Sherp is an example of a group coaching call.
They are people from all around the world. So, we check in where they are, and it’s just like a check in.
We ask four questions:
What are your biggest wins?
What’s the biggest thing you’ve learned?
What are you working on right now?
What do you need most right now?
Checking in on wins gives you confidence, gives them confidence, gives the group confidence.
Secondly, what’s your biggest lesson? Like, what have you learned in the last 2 weeks?
If every week in your business, you don’t just get to get through, but you got from it, what does that week taught you?
And now we’re getting people to bull wins and lessons; the 2 things you need to build momentum.
Third, what project are you working on right now?
And so, I have people literally type into the question box what project they’re working on right now.
And that helps them zoom their focus from all of the overwhelm and into, “Here’s the one thing I need some help around.”
It also helps me to get my finger on the pulse of what’s hot for them right now.
Then finally, what do you need?
Those pieces are all process.
That’s the content of the coaching call.
What are your wins?
What are your lessons?
What are you working on?
What do you need?
Now I can unmute somebody, I can do magic.
But here’s the thing, while I’m doing the magic, that’s the content.
Let’s think about context.
As I’m going through their process, there are 3 things that I’m doing deliberately the whole time.
And if you don’t do this, then really, you’re not doing group coaching; you’re doing 1:1 coaching with a Q, you bore a lot of people, you waste hours of your client’s time, and the magic you do here isn’t transferable there.
And so, there are 3 things I’m doing the whole way through. The 3 C’s for doing group coaching well.
Number 1, I connect.
When somebody joins the group coaching call, mention them.
Even if they joined late –like, this guy Shaun that joined my call half an hour late today, I noticed that he joined, I said, “Hey, Shaun. Great to have you here.”
What does he know?
“I’ve been seen.”
The secret to having people stay with you in a group coaching program is to know that they’re seen; that they’re not a face in the crowd, they’re not a number, they’re a person and you noticed, you care.
You get where they’re at and you care. So, I connect.
Secondly, I coach. And obviously, that’s important.
My job is to help you with your stuff.
My job is to take your problem, unpack it, solve it.
If you’ve done something well, when I get you to type in your wins or your lessons, I want to notice that.
If I’ve seen you do something great in the Facebook group, then what do I want to do?
I want to comment on that.
So, this guy Shaun who asked this question today, showed up on my webinar about half an hour late today because of stuff that was going on his world –completely fine, no hard feelings.
But that’s what I do.
Like, I solve a problem and I say, “Hey, Shaun, how are you going?”
And then, later on, I said, “So, what’s been most helpful so far?” which I’ll get to in a minute.
And he shared something about how I run this group coaching call.
And I took him off mute, and I was able to connect and coach him a little bit even though he hadn’t asked a specific question.
So, we’re going to do 3 things. We’re going to connect, we’re going to coach, and we’re going to congratulate. Then here’s where the magic happens.
When I’m doing this course, I’m using The Sherp sheet.
Normally, how most people do it is a big fat line of people waiting for their turn, and you do your 1:1 work here, and then this person and that person, and this is a big wait list.
Well, that’s cool when it’s your turn.
But it’s really boring for all of these poor guys.
And so, let’s do this. Let’s make it so that when this person –when you start your conversation with them, what do you do?
Well, you connect. And then you’re going to say, “So, what do you need most right now?” And they’re going to tell you their question.
Now, what most people do is they answer that question, and then they move to the next one.
But what I think you could do is you could find out what’s the question behind the question that relates to everybody.
So, I’ll go, “Ah hah. So, blah blah blah. And so, what you’re really asking is blah blah blah.”
And now I can relate that question to the whole group.
So, now what have I’ve got?
I’ve got everybody engaged.
And now, in this case, Shaun out with his thing.
And then when I pause, I’ll say, “So, Shaun, what I want to know from you is what was most helpful for you about this?”
And I’ll say, “While Shaun is thinking about that, everybody else, I want you to type your answers in.”
Now, the insight from this interaction with Shaun helps all of these guys. Right?
So, I haven’t coached Shaun; I’ve coached the group.
Sure, I’m going to get to this person and their specific question in a minute.
But right now, the interaction I had right here rippled through everybody.
And then I go, “Hey, Shaun. So, what was your insight?”
And he’ll tell me, “This is what I learned…”
And I’m like, “Great. If there were 3 actions to move that forward, what would they be?”
And Shaun will tell me.
Now, he’s really confident and really clear.
Everybody’s got value.
And now, I can move back.
And I say, “What was most helpful for you?”, people type them in.
What do you think I do?
Well, I connect, I coach, and I congratulate.
And then I do the same all the way through.
I just want to do a little bit on how to group coach well in a way that doesn’t waste people’s time; that isn’t inefficient –that is useful, and valuable, and serves.
And it isn’t all about you.
I think group coaching done right is significantly better than 1:1 coaching.
So, listen, if you want to get good at this –like, bad ass good…
If you want to be able to coach a hundred or 500 or a thousand people extremely well and have them get the same kind of results they’d get if they work with you 1:1…
Then I reckon the best next step in the world for you if you’re a good, smart, coach and you want to scale –you want to amplify- is to come and spend a day with me in one of my workshops.
It’s now quarter to 2. I’m going to leave this right here.
Hopefully, it’s been helpful.
If it has been, let me know what’s been most useful for you below.
This has been Taki Moore. Out.
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