Ed asks, “I’ve got a client who’s dominating a group coaching call. They spent ages and ages and ages going on and on and on about their problem, and it’s hard to redirect them. And secondly, when he does finish —fix their problem and solve their issue, they go, ‘Oh Ed, one more thing…’ So, what do you do about that?”

Call control, isn’t it? 

I’m just going to lay down straight.